Terms of service

Once an order is placed [money received via website, invoice, SUMUP card machine, cash] with Jodie Rose Calligraphy, you have signified your acceptance to be bound by these terms and conditions: 

  

- Orders will only be confirmed and scheduled once a 50% deposit (non-refundable) payment has been paid. This will secure time in my schedule and to cover any costs.

- Final payment is due at least 2 weeks before the event date, unless otherwise stated. If full payment has not been received by collection date, we hold the right to withhold items or cancel the order. A refund of deposit will not be given in this instance. 

- In the event of an order being cancelled by the client, a refund of deposit will not be given.

- Once Jodie Rose Calligraphy has commenced work on the order and full payment has been paid, a refund will not be given. - In the very unlikely event of the order being cancelled by us, you will be given a full refund, including deposit.

- Refunds are at our discretion.

- The information to complete orders, like a list of names, must be with Jodie Rose Calligraphy in the given time frame (usually 4 weeks before the event date) to allow time for production. If this information is late, we have the right to cancel the order, giving a refund, excluding the deposit.

 

RUSH ORDER FEES:

- A rush order fee of 20% of the total order may occur for orders that are placed with less than one month notice of the event date.

- A rush order fee of 35% of the total order may occur for orders that are placed with less than one week notice of the event date.

- A rush order fee of 50% of the total order may occur for orders that are placed with less than 3 days notice of the event date.

- Full amount is due upfront for all rush orders, prior to collection.

- Rush fees are necessary, as I will often have to rearrange my work diary, work in the evenings or at the weekend/days off, in order to get the work completed for you in time.

  

PRODUCTION & DELIVERY 

- Production time can vary based on how many orders we have to fulfil. Before the order is placed, we will tell you an estimated time frame. This is usually a week before the event. 

- It is your responsibility to check all spelling provided to us. We will write exactly what has been given to us. In the event that a re-write is required, a charge will occur. 

- Before an order is placed, it is the customer’s responsibility to confirm all details of the order are correct. An email will be sent to the client with details summarised, to which the client must confirm is correct by way of reply. Any amendments after production will be charged. 

- Because most items are handmade, there may naturally be slight variations on each item; the client accepts that there will be slight variations. However, every effort will be made to maintain a suitable level of uniformity within each order. 

- Once the order is completed, the items must be collected in person, unless otherwise agreed. A collection date will be agreed on booking but can be changed if required by either party with reasonable notice. 

  

PRICES 

- Pricing on our website does not include P&P, unless clearly stated. 

- All prices listed on our website are subject to change without notice. 

  

MATERIALS:

- If you choose to provide your own materials, we ask that you provide 20% extra materials to allow for mistakes. Any extras will be returned to you.

- Most items are handmade, meaning there may be size, shape and colour variations. 

- Colours shown on our website, such as ink and paper colours, may differ on the finished product. 

DISCOUNTS 

- Discounts, announced on my website & social media, must be used within the stated valid time-frame and can be withdrawn by us at any time. 

- For orders placed using a limited time discount code, items added to the order after the discounted period will be priced fully. 

   
MARKETING

- We have the rights to take photographs of items produced by us, for portfolio and marketing purposes. This includes use on social media and our website. We will not include sensitive information such as full names or addresses. In most cases, we will use the photographs after the event has occurred.